Voice Agents

Transform your Chipp AI into a voice agent that can handle phone calls. Users can call a dedicated phone number and have natural voice conversations with your AI.

What Voice Agents Can Do

• Inbound calls: Users call your number to talk to your AI
• Natural conversation: Real-time speech-to-text and text-to-speech powered by OpenAI
• Multiple voices: Choose from 9 different voice options
• Custom greetings: Set how your AI introduces itself when it answers
• Web voice mode: Enable voice chat in your web chatbot too

Getting Started

Once voice is enabled for your account, the Voice card will appear on your Build page.

Open Voice Settings

Enable Voice Mode

Select a Voice

Set Your Greeting

Get a Phone Number

Test Your Voice Agent

Voice Configuration Options

Available Voices

Choose from these OpenAI voices:

Welcome Greeting

Set what your AI says when it answers a call:

Hi! I'm your AI assistant from Acme Corp. How can I help you today?

Keep greetings short and friendly. Users want to get to their question quickly.

Set as Default

Check Set voice mode as the default interaction method if you want users to start in voice mode when they open your chatbot on the web. Otherwise, they'll start in text chat mode and can switch to voice.

Web Voice Mode

When voice is enabled, users can also use voice chat in your web chatbot:

• A microphone button appears in the chat interface
• Users can speak instead of typing
• Your AI responds with voice
• Works alongside regular text chat

Best Practices

Writing Voice-Optimized Prompts

Voice conversations differ from text chats. Optimize your system prompt:

Do:

• Use short, clear sentences
• Include common spoken phrases
• Handle "um", "uh", and partial sentences gracefully
• Provide brief, focused answers

Don't:

• Include long lists (hard to follow verbally)
• Use complex formatting (markdown, tables)
• Reference visual elements

Example prompt addition:

When responding via voice:
- Keep answers under 3 sentences when possible
- Ask clarifying questions if the request is unclear
- Use conversational language, not formal writing

Handling Common Scenarios

Silence or No Response

Configure your AI to handle silence gracefully:

If the user is silent for more than 5 seconds, gently prompt:
"Are you still there? Feel free to ask me anything."

Background Noise

Speech recognition may pick up background sounds. Your AI should handle unclear input:

If you don't understand what was said, politely ask the user
to repeat themselves rather than guessing.

Call Transfers

If your use case requires transferring to humans:

If the user asks to speak to a human or says their issue
is urgent, provide your support phone number and offer
to have someone call them back.

Monitoring Conversations

Voice conversations appear in your Chipp dashboard alongside text chats:

1. Go to Chats in your app
2. Use the Source filter to select Voice
3. View full transcripts of what was said
4. See conversation timestamps and duration

Pricing

Voice calls are billed based on usage:

Troubleshooting

Voice Card Not Showing

Voice is a beta feature that must be enabled for your organization. Contact support@chipp.ai to request access.

Calls Not Connecting

1. Verify you have a phone number assigned in Voice settings
2. Check that voice mode is enabled (toggle is on)
3. Ensure your Chipp app is published

AI Can't Understand Users

1. Ask users to speak clearly and reduce background noise
2. Keep your system prompt focused on voice interactions
3. Test with different voices - some may work better for your use case

Voice Sounds Robotic or Unnatural

1. Try a different voice from the dropdown
2. Ensure your greeting and prompts are conversational
3. Shorter responses generally sound more natural

Long Pauses in Conversation

1. Check your AI model - faster models respond quicker
2. Reduce the complexity of your system prompt
3. Ensure your custom actions (if any) are performant