Analytics & Chat History
View conversations, track usage metrics, and download chat data for analysis.
View all conversations with your AI chatbot, track usage metrics, and export data for analysis.
Accessing Chat History
Go to Chats in your app's navigation. The page has two tabs:
- Chatlogs: Browse and view conversations
- Actions: Download data and connect outputs
Chat List
The left side shows all chat sessions with filters:
Filters
| Filter | Options |
|---|---|
| Search | Search message content |
| Status | All or Unread only |
| Source | Web, API, Slack, WhatsApp, Email, etc. |
| Tag | Filter by conversation tags |
| Phone Number | Filter by phone (for voice/SMS) |
Chat Session Info
Each chat session shows:
- User name/email (if collected) or anonymous
- Source channel badge
- Preview of messages
- Timestamp
- Unread indicator
Viewing Conversations
Click a chat session to view the full conversation:
Transcript Tab
- Full message history
- User and AI responses
- Timestamps for each message
- Attachments and images shared
Memory Extracted Tab
- Facts extracted from this conversation
- Used for User Memory feature
Usage Metrics
In the Actions tab, you'll see key metrics:
| Metric | Description |
|---|---|
| Total Sessions | All chat sessions |
| Unread | Sessions you haven't viewed |
| Today | Sessions from today |
| Avg Messages | Average messages per session |
| Unique Users | Distinct users who chatted |
Downloading Chat Data
Download as CSV
- Go to Chats > Actions tab
- Click Download Chatlogs
- A CSV file downloads with all conversations
The CSV includes:
- Session ID
- User info (if available)
- Source channel
- Timestamps
- All messages with roles
Google Sheets Integration
Automatically sync new conversations to Google Sheets:
- Go to Chats > Actions tab
- Click the Output card
- Connect Google Sheets
- New conversations are added as rows
See Google Sheets Integration for setup details.
Managing Conversations
Mark as Read
Conversations are marked as read when you view them. The unread count in the sidebar updates automatically.
Filter by Source
Use the Source filter to see conversations from specific channels:
- Web: Browser widget or iframe
- API: API integrations
- Slack: Slack bot messages
- WhatsApp: WhatsApp integration
- Email: Email conversations
- Voice: Phone call transcripts
Improving Your Bot
Use chat history insights to improve your AI:
- Find common questions: Search for patterns in what users ask
- Identify confusion: Look for long back-and-forth conversations
- Update knowledge: Add missing information to your knowledge base
- Refine prompts: Adjust your system prompt based on real conversations
Troubleshooting
No Conversations Showing
- Make sure your app is published and accessible
- Check that users have actually chatted with your bot
- Clear all filters to see all conversations
Can't Find a Specific Chat
- Use the search box to search message content
- Filter by source if you know the channel
- Check the status filter isn't hiding it
Download Not Working
- Wait for the download to complete (may take time for large datasets)
- Check your browser's download folder
- Try a different browser if issues persist
Continue Reading
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