Analytics & Chat History

View all conversations with your AI chatbot, track usage metrics, and export data for analysis.

Accessing Chat History

Go to Chats in your app's navigation. The page has two tabs:

• Chatlogs: Browse and view conversations
• Actions: Download data and connect outputs

Chat List

The left side shows all chat sessions with filters:

Filters

Chat Session Info

Each chat session shows:

• User name/email (if collected) or anonymous
• Source channel badge
• Preview of messages
• Timestamp
• Unread indicator

Viewing Conversations

Click a chat session to view the full conversation:

Transcript Tab

• Full message history
• User and AI responses
• Timestamps for each message
• Attachments and images shared

Memory Extracted Tab

• Facts extracted from this conversation
• Used for User Memory feature

Usage Metrics

In the Actions tab, you'll see key metrics:

Downloading Chat Data

Download as CSV

1. Go to Chats > Actions tab
2. Click Download Chatlogs
3. A CSV file downloads with all conversations

The CSV includes:

• Session ID
• User info (if available)
• Source channel
• Timestamps
• All messages with roles

Google Sheets Integration

Automatically sync new conversations to Google Sheets:

1. Go to Chats > Actions tab
2. Click the Output card
3. Connect Google Sheets
4. New conversations are added as rows

See Google Sheets Integration for setup details.

Managing Conversations

Mark as Read

Conversations are marked as read when you view them. The unread count in the sidebar updates automatically.

Filter by Source

Use the Source filter to see conversations from specific channels:

• Web: Browser widget or iframe
• API: API integrations
• Slack: Slack bot messages
• WhatsApp: WhatsApp integration
• Email: Email conversations
• Voice: Phone call transcripts

Improving Your Bot

Use chat history insights to improve your AI:

1. Find common questions: Search for patterns in what users ask
2. Identify confusion: Look for long back-and-forth conversations
3. Update knowledge: Add missing information to your knowledge base
4. Refine prompts: Adjust your system prompt based on real conversations

Troubleshooting

No Conversations Showing

1. Make sure your app is published and accessible
2. Check that users have actually chatted with your bot
3. Clear all filters to see all conversations

Can't Find a Specific Chat

1. Use the search box to search message content
2. Filter by source if you know the channel
3. Check the status filter isn't hiding it

Download Not Working

1. Wait for the download to complete (may take time for large datasets)
2. Check your browser's download folder
3. Try a different browser if issues persist

Using with MCP

You can access analytics programmatically using the Chipp MCP Server, enabling AI-assisted analysis and bulk operations.

Available Tools

Example Prompts

"Show me analytics for my support bot for the past week"
"Find conversations where users mentioned 'refund'"
"What are the top 10 questions users ask my FAQ bot?"
"Export all conversations from December"

Workflow: Weekly Analytics Review

You: Show me a summary of all my apps' performance this week

AI: [Calls get_app_analytics for each app]
Here's your weekly summary:
- Support Bot: 1,247 conversations, 4.5★ satisfaction
- Sales Assistant: 432 conversations, 4.3★
- FAQ Bot: 298 conversations, 4.1★

You: What are users asking about most?

AI: [Calls get_top_queries]
Top queries across your apps:
1. "How do I reset my password?" (142 times)
2. "What are your business hours?" (98 times)
...