Email Integration

Deploy your Chipp AI as an email responder. Users can email questions and receive AI-powered responses automatically—perfect for support tickets, sales inquiries, and customer service.

How Email Integration Works

Quick Start (Shared Infrastructure)

The fastest way to get started is using Chipp’s shared email infrastructure. No Postmark account needed!

yourappname-123@agents.chipp.ai

Email Whitelist

The whitelist controls who can email your AI.

Adding Emails to Whitelist

1. In the email configuration dialog, click Manage Whitelist
2. Enter email addresses (one per line or comma-separated)
3. Click Add to Whitelist

You can whitelist:

• Individual emails: john@example.com
• Domain patterns: @company.com (allows anyone from that domain)

Disabling Whitelist

To disable whitelist protection:

1. Go to the Whitelist tab
2. Toggle off Email Whitelist Protection

Only disable this if you have other protection measures in place.

Custom Domain (Advanced)

Want to use your own email domain like support@yourbrand.com? You’ll need a Postmark account.

inbound.postmarkapp.com

Email Behavior

Response Format

Your AI responds to emails maintaining conversation context:

• Subject line: Preserved for threading
• Reply format: Clean text response
• Threading: Email clients group conversations automatically

Conversation Memory

Each email thread maintains context:

• Previous messages are included in AI context
• Users can have ongoing conversations
• Context resets after extended inactivity

Use Cases

Customer Support

Handle support tickets automatically:

System prompt addition:

You are a support agent for [Company]. When users email:
1. Acknowledge their issue
2. Provide helpful solutions
3. Escalate complex issues to human support
4. Include ticket reference numbers

Sales Inquiries

Qualify leads via email:

System prompt addition:

You are a sales assistant. When prospects email:
1. Answer product questions
2. Gather their requirements
3. Offer to schedule a demo
4. Collect contact information for follow-up

Information Requests

Provide automated information:

System prompt addition:

You are an information assistant. Respond to emails with:
1. Accurate information from your knowledge base
2. Links to relevant resources
3. Suggestions for related topics

Monitoring Email Conversations

View email conversations in your Chipp dashboard:

1. Go to Chats in your app
2. Use the Source filter to select Email
3. View full email threads and AI responses

Best Practices

Clear Auto-Replies

Set expectations in responses:

System prompt addition:

Start each response with a brief acknowledgment like
"Thanks for reaching out!" and end with "Reply to this
email to continue our conversation."

Set Boundaries

Prevent misuse:

System prompt addition:

If asked to perform actions outside your scope (like
making purchases or accessing external systems), politely
explain your capabilities and suggest alternatives.

Professional Tone

Maintain email etiquette:

System prompt addition:

Respond professionally with proper email formatting.
Use appropriate greetings and sign-offs. Keep responses
concise but complete.

Troubleshooting

Emails Not Being Received

1. Check whitelist: Ensure sender is on the whitelist (if enabled)
2. Verify deployment is active: Toggle must be on
3. Check spam folder: AI responses may be filtered by recipient
4. For custom domains: Verify Postmark webhook is configured

AI Not Responding to Whitelisted Users

1. Verify the email address is exactly as whitelisted
2. Check for typos in the whitelist entry
3. Domain patterns must start with @ (e.g., @company.com)

Slow Response Times

1. Check your AI model - faster models respond quicker
2. Reduce system prompt complexity
3. Complex custom actions may add latency

Threading Issues

1. Keep subject lines consistent - don’t change mid-conversation
2. Use reply, not new email, to continue conversations
3. Some email clients may break threading

Custom Domain Not Working

1. Verify DNS: Domain must be verified in Postmark with correct DNS records
2. Check MX records: Must point to inbound.postmarkapp.com
3. Test webhook: URL must be accessible and correctly configured
4. Check API token: Ensure token has correct permissions

Does renaming my app or changing its URL affect email?

No. Your email inbound address is stored independently of your app’s name or URL slug. Renaming the app, changing the vanity URL (e.g. your-app.on.chipp.ai), or connecting a custom domain has no effect on email routing — inbound messages sent to your configured address will continue to reach the app.

If you want to change the email address itself (e.g. pick a different local part on the shared agents.chipp.ai domain), open Share → Deploy → Email and update the Inbound Email Address field. The old address stops receiving messages once you save.

Using with MCP

You can manage email deployments programmatically using the Chipp MCP Server.

Available Tools

Example Prompts

"Show me the email configuration for my support bot"
"Update the from name to 'Customer Support'"
"Is email enabled for my app?"

Workflow: Email Configuration

You: Show me the email setup for my support bot

AI: [Calls get_email_deployment]

Email Deployment for Support Bot:
- Status: Enabled
- Email Address: support-123@agents.chipp.ai
- From Name: "Support Team"
- Whitelist: Enabled (12 addresses)
- Last email received: 3 hours ago

You: Change the from name to "Acme Support"

AI: [Calls update_email_deployment]
Updated from name to "Acme Support". New emails will use
this display name.