Privacy Policy for Chipp.ai
Last updated: July 8th, 2024
1. Introduction
Welcome to Chipp.ai. This Privacy Policy outlines how we collect, use, and share your personal information when you use our platform.
2. Information we collect
Automatically Collected Data: We may automatically collect data about how you use our platform, including your IP address, device information, and information about your interactions with our service.
User-Provided Data: When you register for our platform, you may provide personal information such as your name, email address, and payment details. Additionally, when you connect with Google, we access your Google account information, including your name, email address, and profile picture URL.
3. How We Use Your Information
To facilitate your experience on our platform: We use your name and email address obtained from Google to create and manage your user account.
To display your profile: Your Google profile picture is used to represent your account on our platform.
To facilitate payments: We use Stripe Connect to process payments. While we do not store your payment details on our platform, Stripe may collect and store this information. For more details, please refer to Stripe's privacy policy.
To improve our platform: We use analytics provided by PostHog to understand how users interact with our platform, which helps us improve our service and offer a better experience.
Legal reasons: Complying with legal obligations, resolving disputes, and enforcing our terms and conditions.
4. How We Share Your Information
Google User Data: Your Google user data (name, email address, and picture URL) is not shared with third parties, except as necessary to provide our services (e.g., account authentication and verification). Chipp.ai’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements
Aggregated or Anonymized Data: We may share aggregated or anonymized data with third parties for research or analytics. This data will not personally identify individual users.
AI Model Providers: We use OpenAI’s ChatGPT 4.o model to power Chipp. We share your conversations with OpenAI to generate responses and launch the tools. The models use this information to answer your queries. All Chipp users must send information via the Assistant’s API to OpenAI for Chipp to function properly. Per OpenAI’s Terms and Conditions, all information shared via their Assistant’s API is not used for training purposes. We regularly review any changes to ensure the ethical use of user data.
Data Storage: If you upload Knowledge Sources, such as PDFs or URLs, this information is stored on our Vector storage database and not shared with OpenAI.Which third-party AI models your app utilizes.
Explicit User Consent: Before users share any information, they are alerted with a pop-up model that their conversations will be monitored to improve performance. They explicitly opt-in by clicking the “Start Chatting” button and have the ability to exit without sharing any data. They are made aware of the use of ChatGPT 4.o with a banner across our website as well as our privacy policy.
Service Providers: We share information with service providers, like Stripe and PostHog, to support the functionality of our platform. These providers have their privacy policies, and we encourage you to review them.
Business Transactions: In the event of a merger, acquisition, or sale of assets, user information may be among the transferred assets.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance the user experience and track user behavior on our platform. You can disable cookies in your browser settings, though this might affect the functionality of our service.
6. Data Security
We prioritize protecting your personal data and implement security measures, including encryption and secure servers. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
7. Hosting
Our platform is hosted on Google Cloud Platform. While Google employs security measures, we recommend reviewing Google's privacy policy for more information on their data handling practices.
8. Google API Services
Chipp.ai’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. For more details, please refer to the Google API Services User Data Policy.
9. Your Rights
You have the right to access, modify, or delete your personal data stored on our platform, including any data we obtain from your Google account. You can also opt-out of certain communications from us. Please contact us if you wish to exercise these rights.
10. Children's Privacy
Our platform is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
For any questions about this privacy policy or our practices, please contact us at hunter@chipp.ai.
