AI Agent Webhooks

AI agent webhooks are HTTP callbacks that send real-time notifications to external systems when specific events occur within an AI agent. They enable integration between AI agents and the rest of your technology stack without requiring constant polling.

Common webhook events include: new conversation started, message received, message sent, tool/action executed, user signed up, credits purchased, conversation ended, and error occurred. When these events fire, the agent sends an HTTP POST request to a configured URL with relevant event data.

Webhooks enable powerful integrations. For example: when a lead is qualified by the AI agent, a webhook can create a record in Salesforce; when a support ticket is resolved, a webhook can update Zendesk; when a new user signs up through the agent, a webhook can trigger a welcome email sequence.

The typical webhook payload includes: event type, timestamp, conversation ID, user information, message content, and any metadata relevant to the event. Webhook receivers should respond with a 2xx status code to acknowledge receipt.

Best practices include: implementing retry logic for failed deliveries, using webhook signatures for security verification, processing webhooks asynchronously to avoid timeout issues, and logging all webhook activity for debugging.