AI isn't just a buzzword. At Chipp, we love sharing real stories of businesses transforming with AI. In our latest Builder Series episode, Tyler Hansen, Director of Technology at Plumbing and Heating Wholesale, shows us practical AI implementation that's making a real difference.

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The Challenge of AI Adoption in Traditional Industries

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Tyler highlights that AI adoption in the plumbing and heating industry is just beginning. The key is making AI accessible by embedding it within existing software systems. By analyzing chat logs and user interactions, businesses can refine their AI tools and provide better training.

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Streamlining Customer Service with AI

The plumbing industry involves vast technical knowledge spread across multiple sources. Tyler demonstrates how their AI solution instantly answers specific product questions like vent diameters, making work easier and more fulfilling for staff while providing faster customer service.

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Tyler's demonstration highlights a key insight for businesses approaching AI adoption: success comes from integrating AI where people already work and focusing on practical, everyday problems. By starting with simple solutions that make employees' jobs easier, companies can build confidence in AI while delivering real value to customers.