Catalyst Medical switched support to AI. Nothing broke.
Catalyst Medical is a real clinic with real patients. Six weeks ago, every call going to their main line started getting picked up by an AI agent — on the first ring, in the patient's language, with their full chart context, fully HIPAA-compliant.
The team didn't quit answering the phone. They just stopped having to.
On Wednesday, May 6, we're running a free workshop to show you exactly how it works — how we built it, how we deploy it across web, text, and phone, and how you can ship the same thing for your own business or your clients this week.
Hold Music Is a Choice Now
Here's the number worth memorizing: ~60% of customers would rather talk to AI than sit on hold.
Not someday. Right now. Your customers already prefer the bot — as long as the bot is good. The businesses that figured this out aren't bragging about it. They're just answering every call, every text, every chat, 24/7, in any language, while their competitors are still staffing a phone tree.
The gap is widening every month. Most of your competitors haven't built it yet. That's the window.
One Brain. Every Channel.
The mistake teams make is building three different bots — one for the website, one for SMS, one for the phone line. Then nothing matches and everything drifts.
The right way: build the agent once. Knowledge, tone, escalation rules, tools. Then deploy that single brain to:
- Web — embedded chat on your site
- Text — real SMS into the same agent
- Phone — a real number people can actually call
Same brain. Same voice. Same answers. One source of truth.
How Voice Actually Works (And Why Most People Get It Wrong)
There are two ways to build voice AI, and the choice shapes everything else.
Realtime — one open WebSocket. Audio in, audio out, sub-second. Feels human. Handles barge-in. You interrupt the agent, it stops mid-sentence like a person would.
Pipeline — Speech-to-text → LLM → Text-to-speech. More moving parts, more latency, but you get to pick every component. Want a specific voice clone? A specific model for a specific intent? A multilingual TTS? Pipeline gives you the knobs.
We'll show you both, walk through the LiveKit-powered stacks Chipp exposes, and tell you which one to pick for which job.
The Phone Part People Skip
You don't replace your phone number. You forward it.
Your existing carrier — Verizon, RingCentral, whoever — already has call forwarding built in. You point it at the AI's number. Done. The AI answers. When someone needs a human, the agent transfers — either by keyword ("talk to a person") or because the model decided escalation was warranted based on what it heard.
International numbers, too. Local presence in dozens of countries, one global agent.
HIPAA Isn't a Blocker
Catalyst proves it. BAA-eligible providers across the whole stack. PHI-redacted logs. Encrypted recordings. Access controls.
If you've been told AI support won't work in healthcare, finance, or legal — you've been told wrong. We'll show you the exact stack we use for Catalyst, and which providers you can name on a BAA today.
The Loop That Actually Improves the Agent
Recordings and chat logs aren't a compliance checkbox. They're the raw material.
Here's what we did at Catalyst this morning: reviewed an overnight chat, found a question the agent answered weakly, opened Alchemist, updated the agent, redeployed. Total time: under ten minutes. The next caller got the corrected answer.
That loop — read → fix → redeploy — is the difference between a bot that decays and an agent that gets sharper every week. We'll show you the actual chat from this morning live on the call.
What You'll Walk Away With
A live demo of Catalyst's agent — answering web chats, text messages, and phone calls on stage.
The voice stack picker — exactly which providers (STT, LLM, TTS, voice clone) to use for which job, and why.
The deployment playbook — how to set up call forwarding from your existing carrier, provision an international number, and route calls between AI and human.
The improvement loop — how to feed real conversations back into Alchemist so the agent gets better every week.
The HIPAA-ready blueprint — every provider in our stack is BAA-eligible. We'll name names.
Who This Is For
- Founders and ops leads drowning in support volume and tired of hiring around it
- Agencies and consultants ready to add voice AI as a service line your clients are about to ask for
- Healthcare, finance, and legal teams who've been told AI support isn't an option for them — it is
The Bigger Picture
The same shift happening in marketing (agencies becoming AI agencies) is happening in support. The teams that build their AI support agent now will look up in twelve months and realize they've quietly captured every call, every text, every chat — while their competitors are still arguing about whether to try it.
Catalyst started with web chat and then phone. We'll show you everything we did.
AI Customer Support That Actually Picks Up
Wednesday, May 6, 2026 · 11:00 AM – 12:00 PM CDT
Free · Online
