Homer didn't write the Odyssey. He spoke it. The Bible was oral tradition before it was scripture. The Lakota passed down their history through spoken word for generations before it was written.

We teach our children to read. We teach them to write. But speaking? They figure that out on their own. It's the most natural thing humans do.

Voice is the original interface. Now it’s the next interface.

AI improves the accuracy and speed of voice conversations. Now, you can speak to your computer or phone, taking action on the go in the way we’ve always communicated.

This shift to voice is changing how we shop and work. It's also changing expectations for customer service. We’re seeing this first hand with travelers and the hospitality industry.

Using Voice to Help Customers Book a Room in Any Language

One Chipp partner is a large hotel group that uses WhatsApp to help visitors book rooms through AI chat. The behavior patterns are striking.

Guests don't type. They speak.

Not because we told them to. Because it's easier. A traveler switching between English and Spanish mid-conversation doesn't want to worry about grammar or spelling. They want to book a room.

In Dubai, where the Chipp user is based, residents are constantly switching between languages. They can get by speaking a language, but writing? That’s much more difficult.

Voice removes the anxiety. Voice removes the friction. Voice lets people communicate the way they've communicated for 200,000 years.

View the case study and highlights on how hospitality is using voice here.

Customer Support: From Phone Tree to Phone Rainforest

We've all suffered through the phone tree.

"Press 1 for billing. Press 2 for technical support. Press 3 to speak to a representative. Press 4 to lose the will to live."

The phone tree is a relic. It forces customers into rigid paths because the technology couldn't handle anything else.

Enter the phone rainforest.

Natural conversation. Any question. Real answers or intelligent routing. The way humans actually communicate.

Hotels can now book rooms this way now. Guests call, speak naturally about what they need, and the AI handles it. No menus. No "I didn't understand that." Just conversation.

Here's the deeper shift: we need to reclaim the term "answering machine."

Answering machines never answered anything. They took messages. They were message machines pretending to be something more.

Today, we can build actual answering machines. Systems that handle inbound questions, provide real answers, and only take messages when genuine follow-up is needed.

This is what unlocks voice for business. Not message-taking dressed up as automation. Actual answers. Actual resolution. Actual value.

Sales Training: Practice Before the Stakes Are Real

Here's a question every sales manager faces: how do you know if a candidate can actually sell before you put them on the phone with real customers?

The old answer: you don't. You hire, you train, you hope.

Voice AI changes this completely.

Candidates can now have full conversations with AI personas representing your typical customer archetypes. The skeptical enterprise buyer. The budget-conscious small business owner. The technical decision-maker who needs specs.

Hiring managers review the recordings. They read the transcripts. They see how candidates handle objections, build rapport, close.

All before a single real customer interaction.

The same applies to existing teams. Sales reps can practice new pitches, rehearse difficult conversations, refine their approach. The AI provides feedback. Reps get unlimited reps.

Lower stakes. Higher volume. Better outcomes.

See how it works for Wolf Automotive in their Sales Trainer. Just click enable microphone. If you're in your email or can't see it, click here.

Try It Yourself

Theory is one thing. Experience is another.

Below is a voice AI agent. Click enable microphone and talk to it. Ask questions. Have a real conversation. (If you're reading in an email, click here.)

Notice what happens. The conversation feels natural. You're not navigating menus or choosing from options. You're just talking.

Now look at the backend.

The AI extracts information from the conversation— interests, needs, suggestions, and contact details if you offer them.

Then, alerts are set up to send emails with conversation snippets of the most important leads.

This is lead capture through conversation, not forms.

That data flows directly to the business. A sales team gets notified. Follow-up happens. All from a conversation that felt like talking to a knowledgeable colleague.

This is the new funnel. Not clicks and form fills. Conversations and conversions.

Hire Your AI Customer Support Agent [Workshop]

Voice is already here as the new/old interface. It may take some organizations time to catch up, but it shouldn't.

Here at Chipp, we're passionate about helping every organization have access to the best AI. That's why we now offer voice agents you can train on your data and use on the phone as sales agents.

If you want to learn more, join us December 18th for our workshop: How to Build a Customer Support Agent. 

This is a hands-on session. You will walk away with a functional support agent for your website, phone, or WhatsApp.

Sign up here...and keep talking!