Lesson 1: How To Manage Your User History & Chat Logs
In this lesson you'll learn how to see your user interactions with your Chipp and how to connect your chatlogs to Google Sheets.
Watch the two tutorials below to learn... 👇
- How to activate / deactivate user chatlog tracking
- How to download chatlogs as a CSV
- How to connect your chatlogs to your Google Sheets (see video tutorial #2 below)
Connecting to Google Sheets
Lesson 2: How to Make the Most Out of Chatlogs
In this lesson you'll learn how to make the most out of Chipp chatlogs to use them for research at scale.
Watch the tutorials below to learn when and how to use... 👇
- Chatlogs fundamentals (video 1)
- How to connect chatlogs
- How to use chatlogs
- How to connect to Google Sheets (video 3)
- How to use Chatlogs for research at scale (video 2)
Chatlogs fundamentals
How to use Chatlogs for research at scale
How to connect to Google Sheets
Lesson 3: How to Automate Chatlog Analysis
Watch the tutorials below to learn when and how to.. 👇
- Create and optimize an analysis bot to help you with product feedback (video 1)
- Share analysis bot with clients without back-end access (video 2)
Lesson 4: How to Use Tags to Monitor Specific Words in Your Chat Logs
With tags, you can track conversations about marketing leads, product questions, or sensitive topics like self-harm. Set up example phrases, adjust sensitivity, and even automate responses or actions—like sending alerts or emails—using webhooks and integrations.
Tags help you quickly find important conversations, respond to urgent issues, and streamline your workflow.
Watch the tutorial below to learn when and how to.. 👇
Lesson 5: How to Use Chatlogs to Improve your Chipps
In this lesson you'll learn the different ways in which you can limit who can access your Chipp apps.
Watch the video between 3:20–4:00 to learn 👇
How to use your Chatlogs to improve your Chipp Chat experience
Lesson 6: How to Monitor Use Chats with Tags
Learn more about using tags in the tutorial below
You can use tags for many use cases such as:
- Track leads or purchase intent
- Tag harmful conversations
What will you use tags for?